Frequently Asked Questions

Who operates Vintage Fork Home?

Vintage Fork Home is operated by Vintage Fork LLC, based in Lone Tree, Colorado.

Where do you ship?

We deliver throughout the United States. Orders ship from 9091 Westview Rd, Lone Tree, CO 80124, United States.

How much is shipping?

Standard shipping is free on all orders, with no minimum purchase amount.

How long does delivery take?

Orders process in 1–2 business days, followed by 3–7 business days in transit. The estimated total is 4–9 business days.

Our cutoff is 6:00 PM Eastern Time, Monday–Friday. Orders placed after the cutoff or on a non-business day begin processing on the next business day. Business days exclude U.S. federal holidays.

See our Shipping Policy.

Which carriers do you use?

UPS, USPS, or FedEx. We email tracking information after shipment.

Can I cancel my order?

You can request cancellation before shipment. After shipment, you can request a return after delivery. See our Cancellation Policy.

What is the return period?

Request a return within 30 calendar days after delivery. Once approved, hand the return package to the carrier within 30 calendar days after approval.

What condition should a returned item be in?

We accept new and lightly used items. Please include the original packaging and all parts and accessories. Reasonable inspection or light use is allowed.

These packaging and condition requirements do not prevent returns of items that arrived damaged, defective, incorrect, or incomplete.

Who pays return shipping?

We pay shipping for approved returns, including change-of-mind returns. We email a prepaid label for you to download and print free of charge. There is no restocking fee.

Do you accept exchanges?

Yes. Request an exchange within 30 calendar days after delivery. We pay both return shipping and standard shipping for the replacement.

You pay any increase in product price, and we refund any decrease to the original payment method. Exchanges depend on replacement availability.

When is my refund issued?

We complete inspection and issue a qualifying return refund within 10 calendar days after receiving the returned item. The refund goes to the original payment method. Your bank or payment provider controls when the credit appears in your account.

See our Return and Refund Policy.

What if my item is damaged, incorrect, or missing parts?

Contact us within 30 calendar days after delivery with your order number and photographs where available. We arrange an appropriate resolution without additional shipping costs.

How can I contact you?

Email support@vintaforkhome.com or call +1 (408) 218-2068.

Customer service hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays.