Refund policy

We accept returns of defective and non-defective products, including returns because you changed your mind. Returns and exchanges can be requested within 30 calendar days after delivery.

We accept new and lightly used items. Please return the item in its original packaging with all included parts, accessories, manuals, and hardware. Reasonable inspection or light use does not disqualify a return. Damage caused by misuse, alteration, or improper installation is not covered.

Original packaging and unused condition are not required for an item that arrived damaged, defective, incorrect, or incomplete.

To request a return or exchange, email support@vintaforkhome.com or call +1 (408) 218-2068. Please provide your order number and identify the item involved.

For a damaged, defective, incorrect, or incomplete item, please contact us within 30 calendar days after delivery and include photographs where available. We arrange a replacement, exchange, missing-part shipment, or refund as appropriate, with no additional shipping cost to you.

Please contact us before sending a return. After approval, we email return instructions and a prepaid shipping label that you can download and print free of charge. Please hand the package to the carrier within 30 calendar days after approval. Returns are accepted by mail.

Vintage Fork Home pays shipping for all approved returns. We do not charge a restocking fee. Standard shipping on the original order is free.

We accept exchanges within the same 30-day request period. We pay both return shipping and standard shipping for the replacement. If the replacement costs more, we collect the difference before shipping it. If it costs less, we refund the difference to the original payment method. If the replacement is unavailable, we offer a refund for the returned item.

For an approved return that meets these conditions, we complete inspection and issue the refund to the original payment method within 10 calendar days after receiving the returned item. This period includes inspection time.

We email confirmation when the refund is issued. Your bank or payment provider controls when the credit appears in your account.

Return recipient and address:

Vintage Fork LLC
9091 Westview Rd
Lone Tree, CO 80124
United States

Please use the prepaid label and instructions provided after approval.

For order cancellations, see our Cancellation Policy.

Customer service hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays.