Refund policy
We want returns to be clear and straightforward. This policy applies to purchases made directly through Vintage Fork Home at vintaforkhome.com.
30 day return period
You may request a return within 30 calendar days after the order is marked delivered. To begin a return, contact us before mailing the item. Returns sent without prior authorization may be delayed or refused because we may be unable to match the package to your order.
Return eligibility
Returned merchandise must be unused, uninstalled, complete, and accompanied by its original packaging, manuals, hardware, and accessories. You may open the package to inspect the product. Minor packaging damage or minor cosmetic handling marks do not automatically make a return ineligible, but we will inspect the item before approving the refund. Items damaged through use, improper installation, neglect, alteration, or unauthorized repair are not eligible for return.
We do not currently sell custom-made products, gift cards, digital products, subscriptions, or final-sale merchandise. All products sold through our store are subject to the same return process unless a product page clearly states otherwise before purchase.
How to request a return
Email support@vintaforkhome.com with your order number, the item you want to return, and the reason for the return. If the item arrived damaged, incorrect, or incomplete, include clear photographs of the product, packaging, and shipping label. Once approved, we will email return instructions and a prepaid return shipping label.
Returns are accepted by mail only. Please do not send a return to the address below until customer service has approved the request and provided instructions.
Return shipping and fees
Vintage Fork Home pays return shipping for approved returns, including returns for buyer's remorse and returns involving damaged, incorrect, defective, or incomplete items. We provide a prepaid return label. No restocking fee is charged. Original standard shipping is free. Any optional expedited shipping fee selected at checkout, if offered, is not refundable unless the order was incorrect or arrived damaged or defective.
Damaged incorrect or incomplete orders
Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, incorrect, or missing parts. We will review the information and, when approved, arrange a replacement, exchange, missing-part shipment, or refund at no additional shipping cost to you.
Exchanges
We accept exchanges within the 30-day return period, subject to product availability. Contact customer service for approval. If the requested replacement is unavailable, we will issue a refund after the returned item is received and inspected.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after we approved your refund, contact us.
Order cancellations and changes
You may request cancellation or an address change before the order ships. Contact us promptly. A request is not guaranteed until we confirm it. Once an order has shipped, it cannot be canceled and must be handled under this return policy. We do not redirect packages after shipment.
Return address
9091 Westview Rd, Lone Tree, CO 80124, United States
Use this address only after receiving return authorization and the prepaid label from customer service.
Contact and business information
Vintage Fork Home
Operated by Vintage Fork LLC
9091 Westview Rd, Lone Tree, CO 80124, United States
Email: support@vintaforkhome.com
Phone: +1 (408) 218-2068
Customer service hours: Monday-Friday, 10:00 AM-6:00 PM Eastern Time
Website: https://vintaforkhome.com